- External system monitoring
- Internal system monitoring
- US-based pager response
- Pre-defined break-fix with SLA
- Real-time incident notification
- Web-based incident-tracking
- Internal escalations
- Client escalations
- Daily reporting
- Ad-hoc analysis tools
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724 Support Designed for Start-ups and Web Services
Stand Sure Systems has developed a 724 Support model that provides start-ups with around-the-clock system support at a fraction of the cost of an in-house model. And, since we can implement 724 Support in a matter of days, you can have very robust 724 Support in place FASTER, BETTER and CHEAPER than doing it yourself.
What You Get:
For a fixed monthly cost, we monitor your site from our multiple monitoring nodes, as well as from an available monitoring node INSIDE your firewall. Based on those checks, warnings and alerts are generated, then sent to our pager-support team, our alert-management/ticket system, our management team and anyone on your team who wants to be notified. Upon receipt of a page, a US-based system administrator acknowledges, verifies and attempts to correct the problem following run-book instructions in a dedicated OpsWiki we set up for you. If the problem cannot be quickly resolved, the issue is escalated per agreed process.
All of our system monitoring is automated, using Nagios and other tools. All system events, warnings, alerts and tickets are managed in a secure, client-accessible ticketing system. Our monitoring, paging, ticket tracking and reporting systems are integrated and web-accessible.
Call us at 855.844.4724 or send an e-mail to sales@standsure.com.
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